Frequently asked questions (F.A.Q.)

Exchanges are not available. Please return the item and place a new order for the desired product.
Please note that eligible items can be returned FREE of charge within 365 days. Learn how to return an item here >>

If the item did not suit you, you can return it FREE of charge within 365 days from the date of purchase. The item must be unworn and in resaleable condition.
In case of a manufacturing defect, fill in the return form and select "defective" as the reason. More on returns here >>
IMPORTANT: If more than 365 days have passed since purchase, you will no longer be able to fill out the return form online. In that case, contact us >>

Yes, you can return multiple items in one parcel – even if they are from different orders. Complete a separate return form for each item in your account, then place them all into a single package and attach one return label.
If you chose to return via Omniva, use any one of the return codes received by email at the parcel terminal. For Venipak returns, press "Send a parcel" at the terminal screen, scan the label, and select locker size. Instructions and return codes are sent by email after submitting your return. Learn more about the return process here >>
IMPORTANT: Items must be in their original packaging and additionally packed in shipping-appropriate packaging.

Refunds are issued on Thursdays, within 10 working days after the returned item is received. You will be notified via email.
Important: Only the item value is refunded. If your order included a delivery fee, it is not refunded.
Also, if you selected cash or card payment upon delivery, the €0.99 COD fee is non-refundable.

You can track your shipment by entering your order details here >>

We deliver within 0–3 business days. The delivery time depends on the selected method. Learn more about delivery options here >>

You can find available payment methods here >>

Orders cannot be canceled. If you no longer need the order, simply do not collect the parcel – it will be returned to the warehouse, and your payment will be refunded within 10 working days after return.

If you entered an incorrect phone number or address, please as soon as possible contact us >>

At parcel terminals – anyone with the SMS code can collect the order.
For courier deliveries – you will receive an email from the courier company with a link allowing you to change delivery details.
Once the order is shipped, it may no longer be possible to update delivery details in our system.

To choose the right size, click the “Size chart” button on the product page – there you’ll find insole measurements in cm. We recommend using those, as sizes may vary between brands. Try the shoes on at home before wearing them outside. If unsure, measure both feet and add 0.5 cm to the longer one.
If the model, size, or color doesn't fit or meet your expectations, you can return unworn items within 365 days.

Use the brand’s size chart provided above the size selector or in the “Size table” section in the description. Measure your chest, waist, and hips. Also, take a look at customer reviews – they can help you decide.

Care instructions are provided in the “Care instructions” section of each product page and on product labels.

Old stains are harder to remove, so treat new stains as soon as possible.
Identify the type of stain (dirt, grease, etc.) and choose the appropriate stain remover.
Before applying any product, test it on an inner or hidden part of the fabric to ensure it doesn't damage the material.
Dampen the stain and clean it from the edges toward the center to prevent spreading.
If at-home treatment is too risky or ineffective, consider using professional dry-cleaning services.

On the product page, select your size and color. Under the “Add to cart” button, you'll see the “Shop stock” link. Click it to see where the item is available. If you see the message “No stock at physical stores” it means it's only sold online.

You can subscribe for a restock notification – we'll email you as soon as it's back. Just open the product page, select the desired size and color, enter your email address, and click “Notify me”.

Phone: +370 5 2080009 (9:00-18:00, except national holidays).
E-mail: klientams@open24.lt